Your information, in plain language.

What we collect

When you use the contact form, we collect what you type into it: your name, email, and message, plus phone and company if you choose to share them.

When you use the chat assistant, we collect the messages you send it.

We also run simple first-party analytics: which pages are visited and which buttons are clicked, along with the rough location of the request and a one-way scrambled code made from its IP address (the address itself is not kept). That’s it — no cross-site tracking, no fingerprinting.

Where it lives

Contact submissions and analytics events are stored on servers we own and operate. They are not handed to a third-party CRM, analytics vendor, or ad platform.

How chat messages are processed

Messages you send to the chat assistant are processed by our AI systems in order to answer you. We may review chat conversations to improve the assistant. Don’t put sensitive information in the chat — for anything private, email us instead.

If you talk to the site assistant by voice, the microphone turns on only after you press Talk, and your voice is processed in real time by OpenAI’s voice service to hold the conversation. We do not keep a recording of it.

Text messages (SMS)

Mithras Labs sends text messages only to people who hold a Mithras Labs account and who have ticked the optional text-message consent box in their account settings. The box is unchecked by default and nothing about your account depends on it — we do not buy lists, import contacts, or text anyone who did not ask.

We text you only about your own Mithras Labs account: one-time sign-in codes you have just requested, notifications about your account and our service such as outages, scheduled maintenance and plan renewals, and replies to support requests you have opened with us. We send no marketing or promotional texts, and we send no texts for any other company. Message frequency varies; typically fewer than six messages a month. Message and data rates may apply.

Reply STOP at any time to stop receiving messages, or HELP for help. You can also email [email protected].

Mobile phone numbers and text-message consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

What we never do

We do not sell your data. We do not share it with advertisers. We do not run third-party ad trackers — the only analytics on this site is our own, and it stays on our servers.

Cookies

This site does not set advertising or cross-site tracking cookies.

How long we keep it

We keep contact submissions for as long as they are useful for responding to you and running the business. If you want to see what we have about you, or want it deleted, email us and we’ll do it.

For businesses that use our AI assistant, your customer portal shows 12 months of history: the charts and the full details of every call, chat and message, with their summaries.

Governing law

Mithras Labs operates from Ohio, USA, and this policy is governed by Ohio law.

Changes and contact

If this policy changes, the updated version will be posted on this page. Questions about any of it: [email protected].